Warranty Policy

Warranty Periods

The warranty period begins on the purchase date shown on your receipt or online order confirmation.

Velta Water — HydroSpark+, HydroForm+, HydroView+ and HydroFirst+

12 months standard + 12 months extended

Velta Air — AirLab P80S and AirLab D30S

12 months standard + 12 months extended

ScentLab — ScentStudio and ScentMuse

12 months standard + 12 months extended

Hhuhu — Hydrogen Milker and Hhuhu 500 Plus

12 months standard + 12 months extended

HydroVitality oxyhydrogen device

12 months standard + 12 months extended

What the Warranty Covers

The warranty applies to manufacturing defects under normal household use during the applicable period. Depending on the confirmed fault, Velta may repair the product, replace the defective part, replace the unit when repair is not possible, or provide an equivalent model if the original is discontinued.

Assessment is required before a remedy is confirmed.

What the Warranty Does Not Cover

• Consumables, including filters, membranes, cartridges, fragrance oils and CO₂ cylinders.
• Cosmetic wear, scratches, dents or discolouration that do not affect operation.
• Damage caused by drops, spills, impact, accident or misuse.
• Use of incompatible or unapproved filters, accessories or source water.
• Blockages or damage caused by contaminants, unsuitable water, pests, unstable voltage, lightning or power surge.
• Performance decline caused by missed cleaning or maintenance.
• Commercial use unless Velta approved it in writing.
• Unauthorised repair, modification or tampering.

Hydrogen-device note: gradual membrane performance decline over time is normal wear and is not by itself a manufacturing defect.

Warranty Conditions

• The product must have been purchased from Velta Malaysia or an authorised partner.
• The serial-number label must remain intact.
• The device must be installed, operated, cleaned and maintained according to its manual.
• Filters and other consumables must be replaced as directed.
• Proof of purchase is required.
• Unauthorised repair or modification may void coverage.

Product-specific purchase documents may contain additional conditions. Those product-specific terms apply where they are more detailed than this general summary.

Make a Warranty Claim

Send the Malaysia support team the following information so the issue can be assessed:

• Your name and contact details.
• The product model and serial number.
• Proof of purchase.
• A short description of the issue.
• Clear photographs or video where possible.

Local Support

Velta warranty assessment and servicing are handled through the Malaysia team. Keep the manual, invoice, model and serial details, and all service records for the life of the product.

The additional 12-month extended warranty is included with every Velta Malaysia appliance and follows the coverage, conditions and exclusions in this policy. Any separately offered maintenance plan is a service arrangement and does not replace the warranty.