Daily consumption
More water through the appliance uses more of the filter’s rated capacity.
Service, genuine filters and repairs · Malaysia
Service that fits how you use your Velta.
See when your filter is due, buy the correct genuine replacement, choose self-service or arrange help from Velta Malaysia.
Service designed around your actual usage
Your home decides how hard a filter works.
Filter life is shaped by the water entering your appliance, how much your household uses and how the machine is cared for. That is why replacement should not rely on a calendar alone.
Incoming water
Source-water quality, sediment and contaminant loading affect the work each stage performs.
Filter capacity
Every cartridge has its own rated litre capacity and maximum recommended period.
Appliance care
Correct cleaning, flushing and maintenance support reliable performance.
Filter-life reading
Your Velta tracks usage and shows when a replacement is required.
Real performance
Unusual flow, taste, odour or readings should be checked instead of ignored.
The replacement rule
Replace when prompted, when rated capacity is reached, or at the maximum recommended period—whichever comes first.
This avoids changing a usable filter unnecessarily while ensuring it is not used beyond its intended service life. After fitting the new cartridge, reset the filter-life indicator so tracking begins correctly.
Designed for simple ownership
Replace it yourself, or let us arrange it.
Velta purifiers are designed to make routine cartridge replacement straightforward. Choose the support level that suits you.
Lowest replacement cost
Self-service filter replacement
Buy the correct genuine cartridge and follow the model-specific instructions. Most customers can complete routine replacement without paying for an unnecessary visit.
- Genuine Velta replacement filter
- Model-specific replacement guidance
- Support when you need clarification
- Reset the filter-life indicator after fitting
We replace it for you
Assisted filter replacement
Our team or appointed technician can replace the filter, reset its indicator and perform a basic operational check.
- Genuine Velta replacement filter
- On-site replacement and indicator reset
- Basic operational check
- Used-filter disposal where applicable
You pay the current filter price, a small labour fee and a travelling fee based on location. We confirm all applicable charges before arranging the visit.
Book assisted replacement ↗Replacement filters and prices
Buy the genuine filter for your model.
Choose the exact cartridge shown by your appliance. Filter prices are displayed before any optional labour or travelling charge.
HydroSpark+
4-in-1 Composite RO Filter
RM398- Rated capacity
- 4,000 L
- Maximum period
- 2 years
- Self-replacement
- Available
Follow the appliance prompt or the stated limit, whichever comes first.
HydroForm+
Replacement Filter Set
RM238- Rated capacity
- 2,100 L
- Maximum period
- 1 year
- Self-replacement
- Available
Follow the appliance prompt or the stated limit, whichever comes first.
HydroView+
CF Composite Filter
RM178- Rated capacity
- 4,000 L
- Maximum period
- 1 year
- Self-replacement
- Available
Follow the CF indicator or the stated limit, whichever comes first.
HydroView+
RO Membrane Filter
RM598- Rated capacity
- 8,000 L
- Maximum period
- 2 years
- Self-replacement
- Available
Follow the RO indicator or the stated limit, whichever comes first.
Important: Capacity and time are reference limits. Actual replacement should also follow the appliance’s filter-life indication and the conditions in which it is used.
Frequently asked questions
The practical answers owners ask for.
Do I need to change my filter every six or twelve months?+
Not necessarily. The stated period is a reference or maximum recommended interval. Actual filter life also depends on usage, water quality, capacity and the appliance’s filter-life reading. Replace at the prompt, rated capacity or maximum period—whichever comes first.
Can I replace the filter myself?+
Yes. Velta purifiers are designed to make routine replacement straightforward. Use the correct genuine cartridge, follow the model instructions and reset the filter-life indicator after fitting.
Can Velta replace it for me?+
Yes. We can arrange assisted replacement. The genuine filter price, a small labour fee and a location-based travelling fee apply.
Will I know the cost before the visit?+
Yes. We confirm the filter price and applicable labour and travelling charges before arranging the appointment.
What should I send for a repair request?+
Send the model, serial number, proof of purchase, photos or video and a clear description of the issue. Where possible, we diagnose remotely before arranging a visit.
Is repair covered by warranty?+
It depends on the product, purchase date, fault and warranty conditions. We check the serial number and proof of purchase before confirming whether service is covered.
Request support
Help us understand the issue before a visit.
Send these details so we can identify the right filter, check warranty coverage or diagnose the problem as quickly as possible.
- 01Product model
- 02Serial number
- 03Proof of purchase
- 04Photo of the placement
- 05Photo or video of the issue
- 06Error code or unusual sound
Velta Malaysia owner support
Buy the right filter. Get help when you want it.
Choose self-service for the lowest cost, or let our team arrange replacement and support.