1. General
Your privacy is important to Velta Malaysia (All-Hydrogen Sdn. Bhd.). We are committed to protecting your personal information, and this Privacy Policy explains how we collect, use, store and safeguard your data.
By interacting with us, using our website, submitting forms or purchasing our products, you consent to the practices described in this policy.
2. Collection & Use of Personal Information
Personal information is data that can identify you as an individual. Depending on how you interact with Velta, this may include:
- Name.
- Delivery and billing address.
- Email address and contact number.
- Product model and serial number.
- Purchase and transaction details.
- Warranty registration and service information.
- Information you submit in an enquiry or booking form.
We collect personal information when you provide it to us or when it is needed to provide a requested website or commerce function.
We use your information to:
- Process purchases, payments, deliveries, installations, warranty registrations and service requests.
- Provide customer support and after-sales service.
- Send product updates, promotions or service reminders where you have consented.
- Improve our products, website experience and customer service.
- Meet legal, accounting and security obligations.
Information may be collected through:
- Your use of velta.my.
- Online forms, bookings, checkout, warranty registration or service requests.
- Customer-support conversations by WhatsApp, email or phone.
- Events, promotions or campaigns in which you choose to participate.
3. Website Analytics and Cookies
We use Google Analytics 4 to understand visits, navigation, product interest and engagement. Google Analytics sets first-party cookies including _ga and _ga_<property-id> to distinguish pseudonymous visitors and sessions. It may process page and interaction data, referral information, browser and device details, approximate location and a pseudonymous client identifier.
We do not intentionally send checkout or contact-form contents, names, email addresses, delivery addresses, payment details or other direct identifiers to Google Analytics. Analytics data is retained according to the configured Google Analytics property settings. Google processes Analytics data as our service provider; see how Google uses information from sites that use its services.
You can delete or block Analytics cookies in your browser settings. You can also use the Google Analytics opt-out browser add-on.
4. Access to Your Personal Information
You may request access to the personal data we hold about you by writing to us using the contact information in Section 13.
A reasonable administrative fee may apply for processing an access request. Where Malaysian law permits us to refuse or limit access, we will explain the reason where required.
This may include records connected with fraud, breach-of-contract or law-enforcement investigations; information another authority has objected to releasing; or disclosure that would compromise another individual’s privacy.
5. Accuracy of Your Information
Please tell us in writing when your contact details, delivery address, email address or other relevant personal data changes. This helps us keep records accurate and current.
6. Disclosure of Personal Information
We may disclose information to service partners, agents and providers that help us operate the business, including couriers, installers, technicians, website hosts and payment processors.
These parties are expected to protect the information and use it only for the agreed purpose. We may also disclose information where required by law, legal proceedings or an authority, or where reasonably necessary to protect our rights and users.
7. Protection & Security
We take reasonable technical and organisational precautions to safeguard your data. These measures may include secure servers, restricted access and encryption where appropriate.
No internet transmission or electronic storage method is completely secure. We cannot guarantee absolute protection, but we review the safeguards appropriate to the information and service involved.
8. Choice to Opt Out
We only send marketing communications where you have consented or where otherwise permitted by law. You may opt out at any time by contacting us or using the unsubscribe method in the message.
Opting out of marketing does not stop essential messages about your order, delivery, installation, warranty or support request.
9. Access, Correction or Deletion
You may submit a written request to view or correct your personal data, or to ask for deletion subject to legal and business retention requirements.
We may ask for enough information to confirm your identity and locate the relevant records before processing the request.
10. Cross-Border Data Transfers
Your information may be processed or stored outside Malaysia where a service provider operates. When this occurs, we take reasonable steps to require protection consistent with this policy and applicable law.
11. Updates to This Privacy Policy
We may update this policy when our practices, technology or legal obligations change. The revised policy will be posted on this page. We encourage you to review it periodically.
12. Third-Party Websites
Our website may link to third-party websites or services. We are not responsible for their content, privacy practices or use of your information. Review their privacy terms before submitting data to them.
13. Contact Velta
If you have questions about this policy or how your personal information is handled, contact Velta Malaysia: