1. General
These Terms & Conditions govern your use of velta.my and the purchase of Velta products from Velta Malaysia (All-Hydrogen Sdn. Bhd.). By accessing the website or placing an order, you agree to these terms.
We may update these terms from time to time. The current version published on this page applies from the date it is posted.
2. Eligibility
You must be at least 18 years old to place an order, or have permission from a parent or legal guardian. You are responsible for providing accurate and complete order and contact information.
3. Product Information & Availability
We work to present product descriptions, photographs and specifications accurately. Actual colours and finishes may vary slightly because of lighting, display settings, manufacturing batches or product updates.
Product specifications, availability and pricing may change. We may correct an error or omission, update a product, or discontinue a model. All orders are subject to stock and final confirmation.
4. Pricing & Payment
Prices are stated in Malaysian Ringgit (RM) unless shown otherwise. Promotions apply only during the stated period and while stock lasts.
The payment methods actually available for an order are the methods shown at checkout or confirmed in writing by Velta. Payment must be verified before an order is processed for delivery or installation.
5. Delivery
We deliver in Malaysia subject to the product, stock, destination, installation requirements and scheduling availability. We will tell you if a delay, postcode restriction or additional logistics charge affects the order.
See the Delivery Information page for the current process and contact route.
6. Installation
Some products require professional installation. An adult must be present, and the installation area must be safe, accessible and suitable for the appliance.
Extra piping, fittings, drilling, electrical work, relocation or site work outside the confirmed standard scope may cost more. If an appointment cannot proceed because of site conditions or access, a return visit or rescheduling fee may apply.
7. Returns & Refunds
7.1 Change-of-Mind Returns
For hygiene, safety and installation reasons, we do not accept a change-of-mind return or refund once a water purifier, hydrogen device, scent diffuser or air purifier has been opened, used or installed.
7.2 Unopened & Unused Products
You may request a return within seven days of receiving an unopened and unused product in its original packaging. All accessories and manuals must be included, the packaging must remain intact, and the customer is responsible for return shipping or drop-off. Approval follows inspection. An approved refund is made through the original payment method where possible.
7.3 Wrong Item or Missing Parts
Notify us within 48 hours if you receive the wrong model, an incorrect variant or a product with missing accessories. Include clear photographs or video so we can arrange a correction, replacement or the missing part.
7.4 Damaged or Defective on Arrival
Report visible delivery damage or a suspected manufacturing defect within 48 hours. Provide the serial number, proof of purchase and clear photographs or video. We may inspect the product before arranging repair, replacement or another appropriate remedy. A refund is considered where replacement is not possible.
7.5 Non-Eligible Returns
A return or refund is not available for:
- Change of mind after opening, use or installation.
- Normal operating sounds, speeds, tolerances or initial taste adjustment for a new RO filter.
- Minor cosmetic issues that do not affect performance.
- Damage caused by misuse, accident, pests, unsuitable water, voltage fluctuation or unauthorised work.
- Opened consumables, including filters and fragrance oils.
- Products without a valid serial number.
8. Warranty Coverage
Warranty begins on the purchase date and applies to manufacturing defects for the product-specific period. Consumables and the exclusions described in the warranty documents are not covered.
Velta Water and Velta Air appliances include a 12-month standard warranty plus a 12-month extended warranty. Hhuhu hydrogen water machines and Hhuhu Hydrogen Inhalers carry a two-year warranty. HydroVitality is a separate device and its applicable period is confirmed in the written quotation.
See the Warranty Policy for the general claim process and exclusions.
9. Service & Maintenance
Some products require periodic filter replacement, cleaning or other maintenance. Follow the operating instructions and use approved compatible parts. Service fees may apply outside warranty, for user-caused damage or for on-site work depending on the location.
10. Intellectual Property
Text, images, graphics, logos, videos, product materials and other website content belong to Velta, All-Hydrogen Sdn. Bhd. or their licensors and are used with permission. You may not reproduce, modify or redistribute them without written approval or another lawful basis.
11. Privacy
Personal information is handled according to our Privacy Policy. We do not sell or rent personal data to third parties unrelated to the order or service.
12. Limitation of Liability
To the maximum extent permitted by Malaysian law, Velta is not responsible for indirect, incidental or consequential losses arising from misuse, unauthorised modification, unsuitable water pressure or quality, pests, electrical supply or circumstances outside its reasonable control.
Where the law permits, total liability is limited to the amount paid for the product or service giving rise to the claim. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded.
13. Governing Law
These terms are governed by the laws of Malaysia. Disputes are subject to the Malaysian courts, without limiting any mandatory consumer right or dispute route that applies by law.
14. Contact Information
Contact Velta Malaysia if you have a question about these terms or an order: