Shipping Options & Fees
Qualifying Velta orders are delivered free when they meet the minimum spend shown at checkout. For other orders, a flat or calculated fee may apply according to the product type, weight and delivery area.
Any delivery fee is shown before purchase. Large or heavy products, restricted locations and work outside the standard installation scope may require an additional quote, which the team will communicate before confirmation.
Delivery Timeframe
- In-stock items in Peninsular Malaysia
- 2–5 business days
- Items requiring stock or import
- 5–10 business days
Delivery timelines begin after payment is confirmed and depend on stock and location. Products requiring installation are scheduled with you after order confirmation.
What If You’re Not at Home
If no one is present at the scheduled delivery time, the courier or installer will try to contact you. You can arrange another delivery time with the Velta team by WhatsApp, phone or email.
Please make sure an adult is available when a signature, handover or installation is required.
Delivery Coverage
Delivery is available across Malaysia, subject to the product, destination and the logistics available for that postcode.
Remote areas, islands, East Malaysia, gated sites and other restricted-access locations may require an additional fee, a different delivery method or may not be serviceable. The team will explain any restriction before confirming the order.
Order & Delivery Process
Orders are processed once payment is confirmed. If one order includes in-stock and pre-order products, the complete order will normally leave when every item is ready unless a separate shipment is agreed.
Delivery and installation, where required, are scheduled after confirmation. Dispatch or appointment information is provided when available.
Inspection on Delivery
Please inspect the delivery when it arrives:
- Confirm the product and model are correct.
- Check that the packaging is intact.
- Look for visible damage.
- Check that the expected accessories and parts are included.
If anything is wrong or missing, contact Velta promptly with the order details and clear photographs or video.
Failed Delivery Attempts
A further delivery attempt can be arranged if the first attempt is unsuccessful. Additional fees may apply after repeated failed attempts or where a special return trip is needed.
Self-Collection
Self-collection may be available from the Velta Experience Centre by appointment. Contact the team in advance so they can confirm that the product is ready and explain what order confirmation or identification to bring.
Questions About Your Delivery?
Ask the Malaysia team about delivery fees, postcode coverage, stock, scheduling or your order status.